Refund policy

Return Policy

14-Day Satisfaction Guarantee

At [Your Brand Name], we are committed to delivering products that meet the highest standards of quality and excellence. If for any reason you are not fully satisfied with your purchase, we offer a 14-day return window for your peace of mind.

Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

The item is unused, unopened, and in its original packaging
The product is in resalable condition
Proof of purchase (order confirmation or receipt) is provided

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

Return Process

To initiate a return, please contact our support team at support@avyravale.com with your order number and reason for return. Once your request is approved, you will receive detailed instructions on how to proceed.

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service to ensure safe delivery

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to be processed, depending on your financial institution

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will promptly arrange a replacement or full refund at no additional cost.